Privacy Policy
Introduction
This Privacy Notice explains how Fame Media Tech Limited, the owner and operator of the n-gage website and mobile apps, will collect, hold and use your personal information. This is an important responsibility which we take very seriously. We aim to ensure that personal information is protected and is always used fairly and transparently. We may update this Privacy Notice from time to time. We recommend that you check this page regularly to keep up to date.
Who are we?
We are Fame Media Tech Limited. Our company registration number is 11579910 and our registered office is at 15 Parsons Court, Welbury Way, Aycliffe Business Park, County Durham, DL5 6ZE.
Who is this Privacy Notice for?
This Privacy Notice is for everyone who visits this website www.n-gage.io (“Our Site”) and for everyone who downloads or uses any of our operator apps which are licensed for use by our clients (“Our Apps”). Our Apps are designed to enhance the audience experiences of clients with whom we work (“Operators”). They also allow Operators to increase engagement and provide insights into audience behaviour.
How do we collect your personal information?
Most of the personal information we collect will come from you directly. We will obtain it from you when you browse Our Site, when you contact us through Our Site and when you download and use Our Apps. As you interact with Our Site and Our Apps, we will automatically collect information about your equipment, browsing actions and patterns. Some of this information may be collected by our website host. We may also receive your personal information from Operators. If you use Our Apps, we will also obtain information about the visits you make to Operators’ site(s) or locations.
What information do we collect and use?
We will collect, store, and use the following categories of personal information about you:
• Identity and contact information
This includes your name and email address if you choose to give us these details when contacting us through Our Site or when signing up to Our Apps. It also includes your date of birth and gender if you choose to give us these details when signing up to Our Apps. We may also collect your name, email address and purchase history from third party ticket suppliers when related to ticketing or other purchases, together with details of any sponsorship arrangements or annual memberships you hold and of any vouchers you redeem.
• Audience experience information
If you allow us to collect it, this includes the times at which you arrive at and depart from the Operator’s site or location, the route you take through the Operator’s site or location and details of any purchases you make.
It also includes details of your interactions with the Operator (such as any answers you submit to quiz questions), your connection to beacons and any answers you give to questions which the Operator asks about you or your visit with a view to better understanding visitor attributes, behaviour and preferences. Finally, it also includes any photos or video clips you choose to upload to Our Apps.
• Correspondence, feedback and similar information
This includes information that you provide when completing forms on Our Site or Our Apps, when you subscribe to any of our services, when you upload content to Our Apps, when you correspond with us, when your request further information and when you report a problem or make a complaint.
• Technical information
This includes your IP address, device ID, device name, class and model, browser type and version, time zone setting and location, operating system and platform, and other technical information such as app interaction data, crash logs, diagnostics and app performance data. It also includes information about the pages you view on Our Site and how long you spend viewing them. If you link to Our Site from another website, it will include details of the last website you visited. If you link to Our Site from a link in an email, it will include the fact that you have opened the email. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy for further details.
How will we use the information we collect?
We will collect, store and use your information to:
• understand the way in which you use Our Site
• enable us to identify and match your booking details when you download Our Apps
• register you as a user of Our Apps, create and host your user profile and enable and manage your use of Our Apps
• personalise your experience of using Our Site and Our Apps
• record and display details of any “adoptions” you make
• collate visitor experience information and make it available to Operators
• prepare anonymised statistical information and reports and make them available to Operators
• notify you about any changes to the terms of use which apply to Our Apps
• resolve any concerns, complaints or issues which you raise in relation to Our Site, Our Apps or to any visits you make to Operators’
sites or locations
• administer and protect our business and technology
• improve the experience of using Our Site and Our Apps
• make suggestions and recommendations to you about services that may be of interest to you, but we will not send you any
unsolicited marketing or spam, and
• enable Operators to send you, via Our Apps, marketing communications and push notifications.
We will use your personal information only for the purposes for which we collected it, unless we reasonably decide that we need to use it for another appropriate reason.
What is our legal basis for using your information?
In most cases, we will use your information because it is in our legitimate interests to do so. Where we propose to do this, we will consider your own personal rights, interests and freedoms. We will only proceed where we are satisfied that your personal interests do not override ours. On other occasions, we will use your information because we have your permission to do so.
With whom do we share your information?
We may share your data with other companies in our group. We may do so to provide our services, as part of our regular reporting activities on company performance, in the context of a business reorganisation or group restructuring exercise, to take advice from colleagues in other group companies, for system maintenance support. We will also share your information with those Operators whose sites or locations you visit. The Operators may then use your information for marketing and other purposes. Other than this, we will not sell or share your personal information for any marketing purposes whatsoever.
We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, subscription services and advertising and marketing. We may also share your information with external service providers such as our lawyers and other professional advisers.
In some cases, the third parties may require access to some or all of your information. We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our external service providers to use your personal information for their own purposes; we permit them to process your personal information only for specified purposes and only in accordance with our instructions.
In certain circumstances we may be legally required to share your personal information; for example, where we are involved in legal proceedings or to comply with a legal requirement.
Do we send your information abroad?
Whenever we transfer your personal information outside of your primary territory, we will ensure it retains a similar degree of protection. We will normally do this by transferring it only to countries that have been deemed to provide an adequate level of protection for personal information. Where this is not possible, we will use specific contracts approved for use which give personal information the same protection it has in your primary territory.
How do we keep your information secure?
We have put in place appropriate security measures to prevent your information from being accidentally lost, used or accessed without authorisation, altered or disclosed. In addition, we limit access to your information to those employees who have a business need to know (such as our customer service personnel and technical staff). They will deal with your information only on our instructions, and they are subject to a strict duty of confidentiality. We have also put in place procedures to deal with any suspected data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
For how long do we retain your information?
We will retain your personal information only for as long as necessary to fulfil the purposes for which we collected it. When deciding the period for which we need to retain your information, we also consider the amount, nature and sensitivity of the information, the risk of harm from unauthorised use or disclosure of the information, and any legal requirements which apply. Typically, we will retain your information for a period of two years from the date on which it was collected or, if later, from the date on which you last used Our Apps. If you have consented to us using your information for marketing purposes, we will retain it until you tell us that you withdraw your consent. We may retain information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of a legal dispute or regulatory investigation to which the information is likely to be relevant.
What are your legal rights?
You have the right to:
• request access to your personal information (commonly known as a "data subject access request"). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it
• request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected
• request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to hold it
• object to our using your personal information where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to our doing so
• request the restriction of the way we use of your personal information. This enables you to ask us to restrict our use of your personal information, for example if you have asked us to erase it or if you have objected to the way in which we use it
• request the transfer of your personal information to someone else
• withdraw consent. If you have given us your consent to use your personal information, you can withdraw your consent at any time.
If you are located in the US state of California then this section applies to you:
California Civil Code Section 1798.83, also known as the 'Shine The Light' law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g. backups, etc.).
CCPA Privacy Notice
The California Code of Regulations defines a 'resident' as:
(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose
All other individuals are defined as 'non-residents'.
If this definition of 'resident' applies to you, we must adhere to certain rights and obligations regarding your personal information.
What categories of personal information do we collect?
We may collect the following categories of personal information:
A. Identifiers:
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name
YES
B. Personal information categories listed in the California Customer Records statute including: name, contact information, education, employment, employment history, and financial information
NO
C. Protected classification characteristics under California or federal law:
Gender and date of birth
YES
D. Commercial information:
Transaction information, purchase history, financial details, and payment information
YES
E. Biometric information:
Fingerprints and voiceprints
NO
F. Internet or other similar network activity Browsing history, search history, online behaviour, interest data, and interactions with our and other websites, applications, systems, and advertisements
YES
G. Geolocation data:
Device location
YES
H. Audio, electronic, visual, thermal, olfactory, or similar information:
Images and audio, video or call recordings created in connection with our business activities
NO
I. Professional or employment-related information: Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us
NO
J. Education Information:
Student records and directory information
NO
K. Inferences drawn from other personal information:
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics
NO
L. Sensitive Personal Information:
NO
We will use and retain the collected personal information as needed to provide the Services or for:
Category A - As long as the user has an account with us.
Category C - As long as the user has an account with us.
Category D - As long as the user has an account with us.
Category F- As long as the user has an account with us.
Category G - As long as the user has an account with us.
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?
More information about our data collection and sharing practices can be found in this privacy notice.
You may contact us by email at support@n-gage.io, or by referring to the contact details at the bottom of this document.
If you are using an authorised agent to exercise your right to opt out we may deny a request if the authorised agent does not submit proof that they have been validly authorised to act on your behalf.
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Each service provider is a for-profit entity that processes the information on our behalf, following the same strict privacy protection obligations mandated by the CCPA.
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be 'selling' of your personal information.
Fame Media Tech Ltd (n-gage.io) has not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. Fame Media Tech Ltd (n-gage.io) will not sell or share personal information in the future belonging to website visitors, users, and other consumers.
Your rights with respect to your personal data
Right to request deletion of the data — Request to delete
You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.
Right to be informed — Request to know
Depending on the circumstances, you have a right to know:
whether we collect and use your personal information;
the categories of personal information that we collect;
the purposes for which the collected personal information is used;
whether we sell or share personal information to third parties;
the categories of personal information that we sold, shared, or disclosed for a business purpose;
the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
the business or commercial purpose for collecting, selling, or sharing personal information; and
the specific pieces of personal information we collected about you.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
We will not discriminate against you if you exercise your privacy rights.
Right to Limit Use and Disclosure of Sensitive Personal Information
We do not process consumer's sensitive personal information.
Verification process
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g. phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.
We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.
Other privacy rights
You may object to the processing of your personal information.
You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
You can designate an authorised agent to make a request under the CCPA on your behalf. We may deny a request from an authorised agent that does not submit proof that they have been validly authorised to act on your behalf in accordance with the CCPA.
You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.
If you are located in the US state of Virginia then this section applies to you:
Virginia CDPA Privacy Notice
Under the Virginia Consumer Data Protection Act (CDPA):
'Consumer' means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context.
'Personal data' means any information that is linked or reasonably linkable to an identified or identifiable natural person. 'Personal data' does not include de-identified data or publicly available information.
'Sale of personal data' means the exchange of personal data for monetary consideration.
If this definition 'consumer' applies to you, we must adhere to certain rights and obligations regarding your personal data.
The information we collect, use, and disclose about you will vary depending on how you interact with Fame Media Tech Ltd (n-gage.io) and our Services. To find out more, please see details in this privacy policy.
- Personal data we collect
- How we use your personal data
- When and with whom we share your personal data
Your rights with respect to your personal data
- Right to be informed whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ('profiling')
Fame Media Tech Ltd (n-gage.io) has not sold any personal data to third parties for business or commercial purposes. Fame Media Tech Ltd (n-gage.io) will not sell personal data in the future belonging to website visitors, users, and other consumers.
Exercise your rights provided under the Virginia CDPA
More information about our data collection and sharing practices can be found in this privacy notice.
You may contact us by email at support@n-gage.io, by visiting https://www.n-gage.io/contact-us, or by referring to the contact details at the bottom of this document.
If you are using an authorised agent to exercise your rights, we may deny a request if the authorised agent does not submit proof that they have been validly authorised to act on your behalf.
Verification process
We may request that you provide additional information reasonably necessary to verify you and your consumer's request. If you submit the request through an authorised agent, we may need to collect additional information to verify your identity before processing your request.
Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension.
Right to appeal
If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at support@n-gage.io. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal if denied, you may contact the Attorney General to submit a complaint.
To exercise these rights, you can contact us by email at support@n-gage.io, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.
If you wish to exercise any of your rights, please contact Bryan Hoare, our Data Protection Officer. You can do so by writing to him at 15 Parsons Court, Welbury Way, Aycliffe Business Park, County Durham, DL5 6ZE 2BY, or by emailing him at bryan@famemediatech.com. We aim to respond to all requests within one month. Occasionally it could take us longer if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.
If you wish to discuss any privacy or data protection matter or if you wish to make a complaint, please contact our Data Protection Officer whose name and contact details are given above.
You may also make a complaint at any time to the Information Commissioner's Office, the UK’s supervisory authority for data protection matters. Contact details are available at www.ico.org.uk.