Contact our support team.

If you need to submit a support request to the team, please use the form opposite.

Our anticipated support response and resolution times will generally fall under two categories; Critical Response & Resolution and Non-Critical Response & Resolution. 

Critical Response & Resolution: 
Services are unavailable for all Users or Services prevents the Customer from executing one or more critical business processes for a substantial number of Users, or Services are usable with limited capabilities and/or intermittent interruptions which have serious business Impact on the customer.

Response Time: Less than 60 minutes
Resolution Time: Less than one working day

Non Critical Response & Resolution:
Disruption of Services where a workaround is available or functionality is not imperative to business operations. Disruption does not have a significant impact on business operations, but may impair nonessential functions of the Services or adversely affect the use of some of the Services.

Response Time: Less than one working day
Resolution Time: Less than five working days