Key takeaways
- n-gage.io secured a major US contract with The Living Desert Zoo and Gardens.
- The new platform enhances visitor experience, navigation, and conservation education.
- The customisable mobile app offers rich content and innovative wayfinding.
- The partnership aims to boost digital engagement for US attractions.
UK-based global attraction experience software specialists, n-gage.io, has secured a significant US contract with The Living Desert Zoo and Gardens in California. The zoo has launched n-gage.io’s software and highly customisable mobile app to elevate its visitor experience.
The Living Desert Zoo and Gardens, a top US visitor attraction welcoming over 600,000 visitors annually, recently unveiled the new experience platform. This aims to improve communication, navigation, conservation education, and accessibility across its 1,200-acre site. Dedicated to preserving world deserts and wildlife, the attraction is renowned for its 150+ animal species and 52 gardens featuring over 1,200 plant species. It is ranked among California's best-loved wildlife attractions and one of the 26 best zoos in the U.S. by U.S. News & World Report.
Enhancing Visitor Engagement Through Technology
With a reputation for conservation education and collaborations with over 70 global partners, The Living Desert Zoo and Gardens is actively innovating with technology. Their new mobile app aims to drive conservation education messaging while introducing various interactive features to enhance the visitor experience.
To meet their audience’s evolving technology expectations, The Living Desert sought a solution from n-gage.io. The n-gage.io solution combines its highly customisable mobile app with powerful attraction management software. This provides The Living Desert with both the tools and data insights necessary to enhance the visitor experience and communicate in real-time.
Key Features of the New Mobile App
The Living Desert Zoo and Gardens now uses the app as a central point for visitors, offering richer content and media about habitats and surroundings. Visitors benefit from improved navigation, enabling them to find their way around habitats, gardens, and other points of interest using n-gage.io's innovative wayfinding solution, which works both online and offline. The team has also implemented its market-leading in-app trails feature, creating diverse experiences across both the Zoo and Gardens, encouraging greater exploration of the 1,200-acre site.
Leadership Perspectives on the Partnership
We're delighted to secure this US contract with The Living Desert Zoo and Gardens who chose our powerful attraction management software and highly customisable mobile app following a rigorous selection process. The Zoo and Gardens are renowned for their work around the world, contributing to wildlife conservation for over half a century. We're proud to build on this legacy and provide their visitors with a digital mobile pocket guide that enhances their visit and experiences, and we’re actively looking to help more zoos, wildlife parks and other attractions across the US to transform their approach to digital engagement.
We're excited to launch this new app and offer our visitors an enhanced experience. We’re always looking for new ways to innovate and enhance our visitor experience. In n-gage.io we found a UK team of dedicated and innovative professionals who have developed a software platform and highly customisable mobile visitor app packed with features that we believe is a game changer for our industry. The app is now playing a major role in helping us to achieve our goal of continuing to inspire current and future generations around the importance of conservation. Additionally, we appreciate the multi-lingual features for our global tourism visitors.
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