Key takeaways
- Lyons Holiday Parks partners with n-gage.io for enhanced guest experience.
- The new mobile app offers personalised content, booking, and interactive maps.
- The SaaS platform enables real-time engagement and data insights for parks.
- Lyons aims to streamline bookings and deliver a more interactive holiday.
- The collaboration underscores n-gage.io's impact on guest engagement in leisure.
Global attraction experience software specialists n-gage.io have announced a new contract with Lyons Holiday Parks. This partnership aims to enhance the guest experience across Lyons' 20 sites located in Wales and Cumbria.
Lyons Holiday Parks, a family-owned group established in 1924, recently celebrated its centenary year. As the largest holiday park provider in Wales, they welcome over 4,000 park owners and hundreds of thousands of holiday guests annually. The group has received multiple accolades, including the British Tourism Awards in 2024 for Best Medium UK Parks and Lodges and Family Holidays.
Launching the New Lyons Guest Mobile App
Lyons Holiday Parks has unveiled its latest guest mobile app, designed to help owners and holiday guests maximise their experience. Known for their dedication to high-quality locations, accommodation, facilities, and customer service, Lyons commissioned n-gage.io to introduce this cutting-edge mobile technology and software. The app includes a variety of interactive features intended to deepen the owner and guest experience.
How n-gage.io Powers the Guest Experience
The n-gage.io solution is deployed across all 20 Lyons Holiday Parks sites. It combines a highly customisable guest mobile app from its SaaS platform with powerful attraction management software. This integration provides the Lyons team with essential tools and data insights to enhance the owner and guest experience, enabling real-time engagement.
Key App Features for Guests and Owners
- Users can interact with unique content tailored to their needs.
- Activity booking functionality is seamlessly integrated.
- Guests and owners can browse event schedules.
- The app intelligently switches content based on the park location.
- Interactive maps for each park site provide navigation and wayfinding.
- Detailed site information on facilities, events, and bookable activities is available.
- Users can create bespoke activity plans with automated reminders.
- A digital in-app wallet stores booked activity tickets, voucher offers, and digital membership cards for owners.
Future Plans and Benefits for Lyons
Lyons plans for the app to become a central point of interaction for both owners and guests. The goal is to streamline activity bookings and deliver a more interactive and personalised experience. Additionally, the app will keep guests informed about Lyons’ latest event programmes and activities throughout the season. The team will leverage valuable data insights gathered through the app to improve engagement and increase bookings.
We're delighted to launch our new Lyons Holiday Park App and offer both our owners and guests an enhanced digital experience. n-gage.io has developed a software platform and mobile app that’s helping the holiday park sector to transform their approach to guest engagement, and we believe it’s a game changer for the industry. The technology will certainly help us to enhance the Lyons Holiday Park experience and we’ve got further development plans in the pipeline.
Bryan Hoare, CEO of n-gage.io, also expressed enthusiasm for the collaboration.
The team is excited to be working with Lyons Group and introduce our app to their community. As a highly respected brand across the industry we’re delighted to help them enhance the holiday park experience of hundreds of thousands of families each year. We’re looking forward to supporting them further as we continue to help expand their digital activity.
Want this applied to your attraction?
We are happy to talk through your own plans, even at an early stage.
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